Problems with delivery
Your package hasn't been delivered or is damaged? Shipping information
We ship within the EU using DHL GoGreen.
Delivery takes 1-5 days with DHL within Germany (except for pre-orders, where please note the specified delivery dates). Once your order has been shipped, you will immediately receive an email from us with the tracking ID. Should any unusual delays occur during shipping, please check the "Track Package" button.
DHL problems
Are you impatiently waiting for your package, but the tracking status hasn't changed for several days? Or did your package arrive damaged? Then please contact us immediately. Please provide us with your order number and, if available, the tracking number, and we will resolve the issue as quickly as possible.
Exchanges and returns
Exchange and return shipping
How can I return my order?
As an online shop, we offer a 14-day return policy after receiving your order. Please note that the item(s) must be unused, clean, and free of pet hair and dirt (see our Terms and Conditions). Please click the button to start the return process. We will send you all the necessary information by email.
Complaint
Problem/ ComplaintProduct complaint
Do you have a problem or a defective product?
If you have received a defective product or discover a defect after use within the legal warranty period, please contact us via the following link:
